Identifying opportunities to improve CX:

Our team of CX consultants and Digital experts conducted workshops with Sagicor’s cross-functional teams, to understand their challenge and plan a long-term CX roadmap

Leveraging Sitecore XP for Personalization and Customer Engagement:

• We implemented the Sitecore XP and set up the Sitecore experience database XDB, re-imagining their website, implementing Helix architecture for optimization, and personalization
• Their team can now set up profile and pattern cards, run cross channel promotions, setup product promotions, identify user journeys, and track users and their interests over multiple regions & time

Engagement Analytics:

We helped the client leverage Sitecore Analytics to track user(s) engagement more efficiently. They have now gained a 360-degree view of the customers, which enabled them to generate real-time personalization and drive contextual experiences throughout the customer’s lifecycle.

Website Revamp:

• We helped the client improve their CX by implementing essential design and architectural changes. This involved designing navigational elements, frameworks for reusable templates, media types for the rapid scaling of their content marketing efforts
• The new workflows enabled the client to take their brand messaging to market faster, engage-convert website visitors & enhance their CX with a seamless website experience
• We equipped the new, responsive website with Mobile-friendly Intuitive design, SEO-friendly content, powerful Azure search, Google maps integration, and the Sitecore Geo-Location- enhancing the customer experience