Sitecore Support Services
Get the most out of your investments in sitecore
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We Help Solve Your Biggest Challenges
Expertise
Lack of In-house technical expertise to understand, customize, integrate with other platforms & scale projects on Sitecore
Scalability
Lack of manpower to support - optimize websites & plan proactively for future needs
Audits
Inexperienced or insufficient staff to make timely audits, health checks, improve operational efficiency.
24X7 Reliability
Inability to monitor high-value, critical production environments & deployments in real time
Optimization
Inability to take corrective measures for insufficient deployment, optimize workflows to suit your needs.
Seamless Operations
Inability to optimize workflows, remove silos, integrating your martech stack & ensuring alignment with measureable outcomes
How we help
We do the heavy lifting while you focus on mission critical activities
Infrastructure Support
- Hosting Support
- Patches and Security Networking & Storage
- Access and rights management
- Monitoring and Reporting
Platform Management
- Automated Deployment Caching
- Performance Tuning
- Redundancy and Disaster Recovery
- Upgrade Planning
Application Support
- Application Monitoring
- Code Customization & Bug Fixing
- Enhancements & configuration Changes
24/7 Help Desk
- Single Point of Contact for all requests.
- Register and Routing request to Altudo’s Sitecore Support Team.
- Prompt escalation of critical issues during night hours and holiday
Outcomes Leading Towards ROI
Reliability and Availability with cloud
Lower operational costs & offshore support centres
Auotmated & Optimized Delivery
24/7 support & reliable coverage
Our Offerings
Gold
Response Time
- Critical: 30 min
- Medium: 2 Hours
- Low: 4 Hours
Resolution Time*
- Critical: 12 Hours
- Medium: Next business day
- Low: 48 hours
Capacity & Availability
- Up to 120 Hours/month
99.5% to 99.9% depending on deployment topology
Service Hours
24x7 for Critical issues, 8x5 for standard issues
Silver
Response Time
- Critical (P1): 4 Hour
- Medium (P2): 8 Hour
- Low (P3): 16 Hours
Resolution Time*
- Critical: Same business day
- Medium: 1-2 business days
- Low: 2 business days
Capacity & Availability
- Up to 80 Hours/month
99.5% to 99.9% depending on deployment topology
Service Hours
16x5 for critical issues, 8X5 for standard issues
Bronze
Response Time
- Critical (P1): 4 Hour
Resolution Time*
Critical (P1): Same business day
Capacity & Availability
- Up to 40 Hours/month
99.5% to 99.9% depending on deployment topology
Service Hours
16x5 for critical issues, 8X5 for standard issues
Altudo + Sitecore at a glance
Sitecore Projects delivered
Deep Sitecore Expertise
Fortune 500 Clients
Trusted By Top Brands
Awards Worldwide
Recognized By The Experts
Partnerships to help you scale
Sitecore Ecosystem
Sitecore SMEs
Extensive Experience
Talk to us about how our Sitecore Support Services can help you Realize Business Value with Sitecore.
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Expert Workshops
Free workshops, expert advice & demos- to help your realize value with Sitecore
RegisterSession Presentations
- Sitecore + SFMC= Marketing Success
- Transforming The Future Of eCommerce
Giveaways:
Participate in our event survey , meet us at our booth , get free giveaways & a chance to win an iPhone 11
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