Sitecore Support Services

Get the most out of your investments in sitecore

We are Solution Partners for Industry Leaders

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As a Sitecore Platinum Implementation Partner, we help our clients unleash the true potential of personalization, drive measurable outcomes & Realize Business Value with Sitecore.

We Help Solve Your Biggest Challenges


Lack of In-house technical expertise to understand, customize, integrate with other platforms & scale projects on Sitecore


Lack of manpower to support - optimize websites & plan proactively for future needs


Inexperienced or insufficient staff to make timely audits, health checks, improve operational efficiency.

24X7 Reliability

Inability to monitor high-value, critical production environments & deployments in real time


Inability to take corrective measures for insufficient deployment, optimize workflows to suit your needs.

Seamless Operations

Inability to optimize workflows, remove silos, integrating your martech stack & ensuring alignment with measureable outcomes

How we help

We do the heavy lifting while you focus on mission critical activities

Infrastructure Support

  • Hosting Support
  • Patches and Security Networking & Storage
  • Access and rights management
  • Monitoring and Reporting

Platform Management

  • Automated Deployment Caching
  • Performance Tuning
  • Redundancy and Disaster Recovery
  • Upgrade Planning

Application Support

  • Application Monitoring
  • Code Customization & Bug Fixing
  • Enhancements & configuration Changes

24/7 Help Desk

  • Single Point of Contact for all requests.
  • Register and Routing request to Altudo’s Sitecore Support Team.
  • Prompt escalation of critical issues during night hours and holiday

Outcomes Leading Towards ROI

Reliability and Availability with cloud

Lower operational costs & offshore support centres

Auotmated & Optimized Delivery

24/7 support & reliable coverage

Our Offerings


Response Time

  • Critical: 30 min
  • Medium: 2 Hours
  • Low: 4 Hours

Resolution Time*

  • Critical: 12 Hours
  • Medium: Next business day
  • Low: 48 hours

Capacity & Availability

  • Up to 120 Hours/month

99.5% to 99.9% depending on deployment topology

Service Hours

24x7 for Critical issues, 8x5 for standard issues


Response Time

  • Critical (P1): 4 Hour
  • Medium (P2): 8 Hour
  • Low (P3): 16 Hours

Resolution Time*

  • Critical: Same business day
  • Medium: 1-2 business days
  • Low: 2 business days

Capacity & Availability

  • Up to 80 Hours/month

99.5% to 99.9% depending on deployment topology

Service Hours

16x5 for critical issues, 8X5 for standard issues


Response Time

  • Critical (P1): 4 Hour

Resolution Time*

Critical (P1): Same business day

Capacity & Availability

  • Up to 40 Hours/month

99.5% to 99.9% depending on deployment topology

Service Hours

16x5 for critical issues, 8X5 for standard issues

Our USPs
Offshore delivery center in India
50+ sitecore clients
50 years of successfull delivery experience

Altudo + Sitecore at a glance

Sitecore Projects delivered

Deep Sitecore Expertise

Fortune 500 Clients

Trusted By Top Brands

Awards Worldwide

Recognized By The Experts

Partnerships to help you scale

Sitecore Ecosystem

Sitecore SMEs

Extensive Experience

Connect with Us

Talk to us about how our Sitecore Support Services can help you Realize Business Value with Sitecore.

Expert Workshops

Free workshops, expert advice & demos- to help your realize value with Sitecore


Session Presentations

  • Sitecore + SFMC= Marketing Success
  • Transforming The Future Of eCommerce
Meet Us


Participate in our event survey , meet us at our booth , get free giveaways & a chance to win an iPhone 11

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